LEARN HOW TO DELETE YOUR ACOUNT

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Use Account > Settings > Delete Account and follow verification/confirmation. Alternatively, email Support Email: shubhraashi35@gmail.com

Grievance Officer: Kunal Bhardwaj : deletion or grievance email] with subject “Account Deletion Request” and your registered phone number. Never send an OTP, UPI PIN or complete payment credential. We verify control of the registered account or phone through OTP or another proportionate method.

Before final deletion we display the remaining paid and promotional balance, consultation/profile consequences and the irreversible nature of completed deletion. For unused paid credits, choose to: use them before deletion; disable the account and preserve them until their stated expiry; or request refund of the unused attributable paid value. [COMPANY TO CONFIRM: calculation, GST credit note and workflow]. Free, bonus and promotional credits lapse after final confirmation. An existing consumer/refund claim is not waived.

After verification and the selected balance treatment, we delete or irreversibly anonymise phone/login identifiers, optional profile fields, birth details and family profiles, account-linked history/transcripts, audio still in the 72-hour window, preferences and other data no longer needed. We send deletion instructions to processors and retain completion evidence without retaining the deleted content.

We retain only data required for a defined purpose: applicable transaction/invoice/tax/accounting records; an existing complaint, refund, legal claim or order; a specific fraud, abuse or security investigation; ICT logs for the CERT-In period; and irreversibly anonymized statistics. Access is restricted and data are deleted when the purpose/legal period ends. [COMPANY TO CONFIRM: retention schedule].

We acknowledge a deletion request within 48 hours. We complete a verified request within 30 calendar days unless a legal hold or technically necessary backup cycle applies, and explain any exception. The period begins after necessary verification. We send receipt and completion confirmation.

Deleted data may remain in isolated backups for no longer than [COMPANY TO CONFIRM: maximum backup cycle]. Backups are not used for ordinary processing. If restored for disaster recovery, deletion tombstones are promptly reapplied.

Completed deletion ends access, personalisation and account continuity. A new account does not restore deleted content. Payment providers and other independent controllers may retain data under their own legal duties; their privacy notices explain direct requests.

Support Email: shubhraashi35@gmail.com

Grievance Officer: Kunal Bhardwaj Email: shubhraashi35@gmail.com
Address: Shivganai Technologies Private Limited, 828, Sector 21C, Faridabad, Haryana 121001, India

1. Consumer Protection Act 2019, especially ss 2(9), 2(11), 2(28), 2(46), 2(47), 18, 21 and 34(2): https://consumeraffairs.nic.in/acts-and-rules/consumer-protection/consumer-protection

2. Consumer Protection E-Commerce Rules 2020, rr 3, 4 and 7, and 2021 amendment: https://consumeraffairs.nic.in/acts-and-rules/consumer-protection/consumer-protection

3. Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements 2022, cls 4–5: https://consumeraffairs.nic.in/acts-and-rules/consumer-protection/consumer-protection

4. Guidelines for Prevention and Regulation of Dark Patterns 2023, cls 4–5 and Annexure: https://consumeraffairs.nic.in/acts-and-rules/consumer-protection/consumer-protection

5. Indian Contract Act 1872, ss 10, 11, 23 and 28: https://www.indiacode.nic.in/handle/123456789/2187

6. Information Technology Act 2000, ss 10A, 43A, 70B and 72A: https://www.indiacode.nic.in/handle/123456789/1999

7. Information Technology Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules 2011, rr 3–8: https://www.meity.gov.in/data-protection-framework

8. Digital Personal Data Protection Act 2023, ss 3–17 and 44, official MeitY data-protection materials: https://www.meity.gov.in/data-protection-framework

9. Digital Personal Data Protection Rules 2025, especially rr 1, 3, 6–10, 13–14 and 17–21; Gazette G.S.R. 846(E), 13 November 2025, official MeitY publication: https://www.meity.gov.in/

10. DPDP phased commencement notification, Gazette S.O. 5117(E), 13 November 2025: https://www.meity.gov.in/

11. CERT-In Directions under IT Act s 70B(6), 28 April 2022, directions i–iv and Annexure I: https://www.cert-in.org.in/PDF/CERT-In_Directions_70B_28.04.2022.pdf

12. RBI Master Directions on PPIs 2021, updated 27 December 2024, paras 1.3, 2.1 and 2.8: https://www.rbi.org.in/Scripts/BS_ViewMasDirections.aspx?id=12156

13. CGST Act 2017, s 31(2), and CGST Rules 2017, rr 46–47: https://cbic-gst.gov.in/gst-goods-services-rates.html

14. Companies Act 2013, s 128(5): https://www.indiacode.nic.in/handle/123456789/2114

15. Google Play Payments policy and India alternative billing programmes, separate platform requirements: https://support.google.com/googleplay/android-developer/answer/9858738

16. Google Play account deletion requirement, separate platform requirement: https://support.google.com/googleplay/android-developer/answer/13327111

If you have any questions about this process or our data practices, please refer to our Privacy Policy or contact us at shubhraashi35@gmail.com.